Refund Policy

All Food / personalised / custom  orders  / pre-ordered / gift card / phone credit/  sale items are non-refundable.

In the event that an item is damaged during the shipping process feel free to contact us at and we will be happy to help you with any issues. Any damaged goods would need to be reported to us within 14 days of receipt of the package. we are not responsible for postage delays / items lost in the post.

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will be able to reconfirm your order at the correct price or be given a full refund of the price you paid. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

to request a refund please fill out and return our refund request form our online customer service team will issue you the form please email 


all refund request forms are viewed within office / business training hours excl red days, bank holidays, and national holidays our office hrs are 10:00AM - 5:00PM (Madrid time zone)  Monday - Friday and can take time to be reviewed, once reviewed a team member will inform you of the status of your refund including accepted / denied via email. 

Please contact us on if you have any other queries in relation to refunds.

Evidence of any damaged item would need to be sent to The Hapenny Bridge  via email or post in order for a full investigation to take place. All boxes are subject to changes without warning and in the event that an item is not available, a substitute of the same value will be incorporated into the box. 



-non-perishable products 

all items must be returned back to the happenny bridge, in the original packaging / in a   resealable condition  prior to posting your item back to us please notify us so we can keep an eye out for your parcel, please note The Hapenny Bridge is not responsible for order delays. and all postal fees including return postage fees are non-refundable.  Refunds may be sent to the following address 

THE HAPENNY BRIDGE Avda Cortes Valencianas No21Local 2 03183 Torreieja Alicante Spain

 Bank transfer / card refund: please allow time for your refund to be processed and for money to hit your bank account, 


if you have placed a refund request via paypal unfortunately we are unable to manually  process your refund through our system, your refund must be done within the Paypal system this can unfortunately take up to 5_15 business days to process   (we recommend that you contact our team to help advise you)