TERMS & CONDITIONS

The Hapenny Bridge  Team would like to make your online shopping experience as pleasant as possible,  By Placing an order, you agree to our terms and conditions and are at the legal age of 18+ to place an order. 

 

Customer Service:

If you have any questions or need any help please email our customer service team at thehapennybridge@gmail.com  

Please note our social media team cannot help with online orders/customer service. Our phone line is for wholesale clients only please get in touch via Email address above. Our in store assistant may not be able too assist you with an online order as not all our store assistance / Digital marketing team / Wholesale Team are trained too access online order information our in store assistance will guide you to the correct online customer service team as the email address above.

Our customer service team is open 10:00AM - 5:00PM MON - FRI during busy periods there maybe a longer wait then normal our customer service team will try their best to get back to you asap. If you need a response sooner please put URGENT in the subject line of the email. all emails with URGENT are prioritised. 

Order Processing / Dispatch / General Shipping T&C :

Our shipping methods and policies have been designed to get your order to you quickly and efficiently. Need it in a hurry? don't hesitate to get in touch with us we will try our best to prioritise your order dispatch and suggest the best shipping method for you.

• Please note: Order processing times may take 24-72 hours for dispatch, (excluding weekends/bank holidays/red days) and are not included in delivery times.
• All food orders are dispatched Monday - Thursday and processed within working days, subject to stock qty. If you order after 12:00 PM  on a Thursday, your order will be processed the following Monday. All food orders are excluding weekends and holidays. 
• On rare occasions, an item may appear to be in stock but is out of stock. In the event of a stock shortage on an item, we will notify you and offer you a replacement product or a refund the amount will be refunded back to the same card the order was placed with within 48h excluding weekends. Please allow time for the refund to hit your bank / payment choice times vary (approx 2 weeks).
• Orders counting food with long shelf life, gifts / non perishable items may take longer to arrive unless you selected express as your shipping method.
• Courier Service: All orders are packed individually and to a high standard and shipped with the shipping method of your choice sent via a 3rd party courier. via the method of your choosing.
• You will be notified by email once your items have been dispatched along with your tracking details
• We recommend your parcel to be sent to an address where there will be someone to receive it between aprox 9am-5pm as a signature will be required upon delivery. or A Correos Post Box 

• • If your recipient is not available to accept their item when we attempt delivery, the following will happen:
    - Notification of an attempted delivery will be left at the address by the courier + email and made visible on the tracking link. if the delivery is within the 2nd attempt, you can reschedule the parcel for delivery using your tracking link
    - It will then be the responsibility of the recipient to collect the package from the nearest available post office or sorting office (this will be specified on the notification left at the address. / email or note on the tracking link)
    - If no attempt is made to collect the package, it will be returned to the sender and is non-refundable.
• Busy Periods Please note: During the December / peak periods, there may be a delay in the dispatch of your order if you do need your order asap don't hesitate to get in touch with us we will try our best to prioritise your order dispatch and suggest the best shipping method for you. specific dates or times cannot always be guaranteed but we do try our best.
• Extreme weather conditions and customs security delays are outside of our control. there is no custom fees for delivery in Spain as we ship your order from spain.

• Shipping delays may sometimes occur that are outside of our control. Any dates specified for delivery are, therefore, approximate only. We are not responsible for any other losses, costs, damages or charges that you may experience. If you experience a delay in delivery as this service is provided by a 3rd party. we suggest if you are not happy with the serivce provided by the courier company to put in a complaint with the shipping company directly. in most cases the cost of shipping includes insurance via the courier company you can put in a claim with the company directly we can not put in the claim for you on your behalf you will need to contact the courier directly.
• If you did have a bad experience with the courier company, please do notify us we keep a record of the Performance and change partners if there is a certain amount of complaints. 
• BBF Dates / Shelf Live: At The Hapenny Bridge we have no control over the BBF Dates on products due to importing products from 3rd parties from international suppliers If a product has a short shelf life we will not send the product (under a week shelf live, we may notify you were possible prior to cancellation ) we do try our best to give you the best shelf live products where possible  
• PRE ORDERED ITEMS: we try our best to fulfil a pre ordered item within 2-8 weeks the wait time vairys depending on the brands factory time frame. if the item is something you need on a regular basis we can keep the item in stock in spain for you reserved just for you as you need it talk to our customer service team to arrange this service. 
• REPLACEMENT PRODUCTS: from time to time we may substitute some products from your order with a replacement product, If you are not happy with the replacement product you received please notify us within 24hrs of receiving your order, after the 24hr period you have deemed to accept the replacement product. 

Shipping In Spain

• We offer multiple Shipping options Across Spain, Including.... Cold shipping, Express 24-48hrs, Standard, City Pack,
• Our courier partners deliver Monday to Friday in Spain
• Items like chocolate, meats, / temperature items will only be shipped with cold shipping. Please select this method at checkout failure to select cold shipping may result in the items being cancelled/refunded. We will try our best to contact you to offer upgraded shipping this is not always possible during busy periods.
• We cannot ship liquids to any island off of Spain at this time

INTERNATIONAL SHIPPING

We offer worldwide shipping. Please see cart for further details on pricing.

• International customers are responsible for their own local duties and taxes. We cannot accept responsibility for delays in delivery due to unforeseen circumstances eg; strikes, weather, flight delays etc.
• Delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. We will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products.
• At the time of delivery you will be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility.
• We can not accept responsibility for delays in delivery due to customs activities in respective countries, neither we nor the delivery company have control of this. Please note each country has different customs clearance levels. Although most countries accept all imports some items may be refused entry to a specific country.
• Every effort will be made to have your products delivered on the date you have requested but specific delivery times or dates cannot be guaranteed and may take longer.
• Please note we cannot deliver to PO Boxes or APO addresses.

Temperature-Controlled  Shipping: 

For temperature-sensitive/ Meat / Frozen items: The recipient must be available to take the delivery or collect it within 48 hours in order to refrigerate it or the contents will unfit for consumption. you will be provide tracking details for each box and the customer must be aware of the delivery status at all times. Failure to collect the parcel within 24 hours of the delivery attempt will result in the contents being unfit for consumption, the order is non-refundable as it is the customers responsibility to collect the package in a timely manner knowing the temperature -sensitive nature of the contents.

this service may not be available for International orders / certain areas 

 Incorrect Delivery Address / Incorrect Personal Details

• If you have placed an order online and noticed that the following information  Address/ Email / Phone Number you supplied us with is Incorrect please contact our customer service team via email thehappennybridge@gmail.com asap so we can update the information prior to dispatch.
• Once your order is dispatched, we cannot change the information you can try contacting  the courier to try arrange changing of delivery via the tracking link on the courier's direct website, unfortunately, we can not do this on your behalf. 

 Undeliverable Parcel:

• If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage charge will apply to send it again.
• Suppose an incorrect delivery address is given or a package is undeliverable in a specific country. In that case, a refund will not be available and the box will either be abandoned or returned to sender.

Click And Collect Partners Locations:

• We offer click and collect in multiple different partnering locations across Spain 
• Please collect your order from your collection point within 48hrs failure to collect will result in your order being  returned and cancelled plus a service fee of €5 for delivery fees. this will be deducted from your refund. 
• The click and collect point of your choosing can not issue you refunds / customer services quires they are just a partnering 3rd party collection point, for all quires in relation to your click and collect order please contact our online team via thehapennybridge@gmail.com

Accuracy of materials

The materials appearing on The Hapenny Bridges website could include technical, typographical, or photographic errors. The Hapenny Bridge does not warrant that any of the materials on its website are accurate, complete or current. The Hapenny Bridge may make changes to the materials contained on its website at any time without notice. However The Hapenny Bridge does not make any commitment to update the materials.

Cancellations:

• Cancellations are only accepted within 24hrs of placing an online order and prior to dispatch.
• If the order has been dispatched prior to cancellation, the order will be deemed valid.
• We do not accept cancellations on custom / personalised orders / pre ordered items.
• We can only issue a refund to the card / payment method you placed the order, and can only be issued Mondays - Fridays by our online team,
• Our sales assistants in our store can not issue you a cash refund or card refund in person for any online order. 

Refund Policy  

• At The Hapenny Bridge we are happy  to exchange or refund non-perishable items within 14 days from receipt of the order, items must be returned as sold, in sealable condition with the original packaging and all tags attached you can request this service via email thehapennybridge@gmail.com 
• When the item arrives back too us we will inspect the item and then  processed you a refund. the client is responsible for the return shipping of the item please send the item with tracking we are not responsible for items getting lost in transit. 
• Shipping fees are non-refundable.
• All food orders / perishable items are non-refundable. In the event that an item is damaged during the shipping process feel free to contact us at thehapennybridge@gmail.com and we will be happy to help you with any issues. for more info on our refund policy see our refund page.  
• Personalised, customised, pre-ordered items are non-refundable 
• gift cards are non- refundable and cannot be exchanged in store for cash
• We can only issue a refund to the card / payment method you placed the order with
• Refunds are issued Mondays - Fridays by our online customer service team and make take s to appear in your bank, Our sales assistants in our stores can not issue you a cash refund or card refund in person for any online order. 
• We cannot refund your online order in store

Payment:

At The Hapenny Bridge we accept credit card payments we use 3rd party companys such as shopify and PayPal to conduct online payments. The Hapenny Bridge  reserves the right to amend the price of our products without notice.

OWNERSHIP AND RISK

Ownership and risk of damage in the items passes to the client upon delivery to the clients specified delivery address.

PRIVACY POLICY

we are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to The Hapenny Bridge  website and governs data collection and usage. By using The Paddy Box website, you consent to the data practices described in this statement.

INFORMATION COLLECTION

The Hapenny Brige collects and uses your personal information to operate our website and deliver the services you have requested. We may also use your information to contact you about other products or services  we have available. we will not disclose any of your personal information without notice, only if required to do so by law. your infomation may be passed onto 3rd party companys for shipping / delivery of goods,