any questions please Email: thehapennybridge@gmail.com
Franchise handbook:
History:
The Ha'penny Bridge Authentic Irish store, Started with a major case of homesickness, missing all our favourite snacks and goods from home, frustrated relatives sick and tired of long post office queues / crazy postage fees! and not to forget, dragging suitcases full of food to the airport on their vacation or any trip we had back home. So as a family we got together to bring Spain the best taste of Ireland, We are the very first company to bring Tayto to Spain alongside many more amazing brands. And we are very proud to be the first authentic Irish food / gift store in Spain. The Ha'penny Bridge is more than just a landmark it also represents building a bridge / gap between Ireland and Spain. and our store is well liked in Spain.
Pre Opening Procedures:
-1st we arrange a call with our franchise manager to go over questions.
-In store visit you must come to our store for an in person meeting with our franchisor manager. at this meeting you will be provided with a print out of this handbook.
-All locations have to be pre approved by the hapenny bridge.
-we check the location of your descried area and vet it, part of the vetting process also includes checking if the location you are looking for is not within a 50 mile radius of a current franchise location.
-once location is approved we go over all shop fittings, store layouts, as all stores must be uniform.
-The purchasing amount of a franchise location is determined on a case by case basis.
-set a meeting to sign a franchise agreement.
Aprox time of set up
-it can take anywhere from 8 weeks to 6 months approxmitly to get your location up and running correctly prior to our approved opening date to the public, this also includes the setting up of any digital services your company needs, some digital services setups we can provide at an additional cost. please allow for teething errors to arise any teething errors can be ironed out as we understand theory is different to practice, we are here to help amend any teething issues.
Location:
-The location you choose to open and once open under our name The Ha'penny Bridge using our logo the location is deemed to be The Ha'penny Bridge and must remain so at all times.
Equipment:
-equipment list will be supplied via email
you will be required to have the following equipment
-tills
-label printer for Spanish requirements
-shelving
-store displays
-any promo stands remain property of the franchisor
-fridges / freezers.
a more detailed list will be discussed.
Inventory requirements:
-we supply you with a list of products all franchise locations are required to have in stock
-all stock must be purchased from the ha'penny bridge franchisor or via pre approved suppliers.
-your store must contain a majority of Irish products.
-all suppliers outside purchasing from us must be pre approved, prior to stocking in the store. this includes full suppliers details with there correct contact incl phone number, email, full address.
Daily Operations:
-trading hours are set out by the franchise
-the franchisee dose not need to be present at the store location, but they must appoint a manager the, person who deals with the day to day running of the company on the premises must attend our training.
- we offer 4 training days within a 6 months period from opening the store. which must be pre arranged.
Training
- we offer 3 training days within a 6 months period from opening the store. which must be pre arranged.
Waving of royalties:
-We have waved royalties for the first 3 franchise stores.
Operations manual:
-A detailed Operations manual is only supplied after the buy in is complete and signing on the contract we supply you your operations manual prior to your in person training day
-our operations manual TOC / FDD is a total of 14 pages. and contains the following: Useful information (page 1), Apps /PLATFORMS: ( found on page 2), STOCK ROTATION: (found on page 2) Buying Calendar: (found on page 2) Sales Calendar: (found on page 2) Sale Seasons: (found on page 2/3) Seasonal Items: (found on page 3) Promotions: (found on page 3) Upselling tips: (found on page 3) Displays / Store Layout Tips: (found on page 3) Analytics: (found on page 3/4) SOCIAL MEDIA TIPS / TRICKS: (page 4) Negative Online Reviews: (page 5) Employees: (page 5/6) Training Employees: (page 6), Employment Legal Requirements: (page 6/7) FOOD LABELLING LEGAL REGULATIONS: (page 8) Till System: (page 8) BBF DATES STOCK MANAGEMENT: (page 8) Analytics: (page 9)Loyalty card System: (page 9) Freshly Baked: (page 9) Online Customer service: (page 9) Emails: (page 10) How to purchase stock: (page 10) How To Request New Products: (page 10) Sale Seasons: (page 10) Visual Merchandising: (page 10/11).In Store Communication:(page 11), POP - Point Of Purchase (page 11) Window: (page 11) Stock: (page 12) Seasonal Items: (page 12) Special Offers Graphics: You (page 12). Useful information: (page 13) -Placing orders:(page 13) -Processing time: (page 13) -Marketing Department: (page 13) -DELIVERY DATES: (page 13) -Official Information: All (page 14) -Buying / Logistics Office Hrs: (page 14) -Office Hours Spain: Our (page 14) -PRODUCTS OUTSIDE OUR LIST: (page 14) -Irish Products: (page 14)
Accounts:
- We have the right to view your full charted accounts at any stage.you can use any software for payroll/ cashflow billing and invoicing, credit card machines/accountancy packages.
-Legal advice: all advice given to you is for advice only you can appoint your own solicitor.
-all employees hired by the franchise are the responsibility of the franchisee this includes contracts, and all legality's required.
Facturas / invoices:
- the franchisee must supply the franchisor with the correct tax papers / paper work for the correct facturas / invoices. failure to supply this information in a timely manner will result in accountancy / facturas delays.
Employees:
-all employees hired by the franchise are the responsibility of the franchisee this includes contracts, and all legality's required.
Marketing:
-the franchisee is responsible for local marketing of their store, all marketing must be pre approved via email.
-the franchisor will be responsible for the overall marketing of The Ha'penny Bridge.
Customer service:
-your store will be provided with its unique email address address for your customers this email address can take time to set up. you are responsible for your customer service from your location we are on hand to help with any difficulties that may occur
Placing orders:
- please note it can take 2-8 weeks to get products to our consolidation unit in Irleand, not all our products on our website may be available at time of purchasing even within the lead time. we confirm your order via email, this is also excluding delivery to Spain please allow extra time for delivering to spain.
-Due to the nature of our business it is not possible to give the accurate stock details at time of ordering as we have to order the goods from neumours suppliers / manufactures including international suppliers, we have no control over a 3rd party companys stock control. we may partly fulfil your order while you are waiting on products, we may also supply you with an product replacement for out of stock items where possible.
-we do have products in stock in spain that are ready for next day dispatch / delivery via courier.
-we can send any product over night from ireland via Air postage to your store in spain this is an express service and is at an additional fee.
-the term invoice / invoice numbers on our ordering documents are for your order reference only the information on this invoice including prices may not be accurate. and are subject to change. these invoices are not facturas.
-we will help you with how our ordering system works
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retention of title, the title of all goods shall not pass to the buyer until all sumbs due for payment of such goods have been paid in full.
Labelling Of products:
-it is the responsibility of the franchisor to make sure all products sold in their store to the public contain all correct legal labelling prior to the products being on the shelf for the public.
-due to the low fee of our products for all frnachisors its not possible for our products to be supplied to you containing additional labels we can supply you labels at an additional cost, which is the franchisors responsibility to place these labels on the goods prior to selling said goods to the public.
-we provide you the information and training on where to purchase our recommended label machine
Packaging: some of our products will arrive into you that need to be repackaged according to our guidelines / correctly it is the responsibility of the franchisor to make sure all products are packaged/labeled correctly. we will inform you of the products that need these requirements and what equipment you will need on your training day.
There is no signature required on the handbook, by paying the buy in and a franchise location and signing our franchise agreement, this is proof that you agreed and accepted our handbook and accept the t&cs set out above. Our operation manual contains more detailed information on the above. Our operations manual is not supplied prior to a signed franchise agreement and full monies hit our account for the buy in. due to the sensitive nature and trade secrets the operations manual is not to be passed on to any other personal other than the franchisor and must be followed the terms set out in the handbook must also be followed.
